Parroto

Privacy Policy

Introduction

At Parroto (operated by Parroto Company Limited), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our English learning platform.

Information We Collect

We collect information to provide and improve our services:

  • Account information (email, name, profile picture)
  • Learning progress and performance data
  • Usage statistics and preferences
  • Device and browser information
  • Feedback and communications

How We Use Your Information

Your information helps us:

  • Personalize your learning experience
  • Track and analyze your progress
  • Improve our platform and content
  • Communicate updates and learning tips
  • Provide technical support

We Do Not Sell Your Data

Parroto is committed to protecting your privacy:

  • We do not sell, rent, or trade your personal information to third parties
  • We do not share your data with advertisers for targeted advertising
  • We do not monetize your personal information
  • Your data is used solely for providing and improving our learning services
  • We maintain strict data protection standards to safeguard your information

Third-Party Services

We may use third-party services for:

  • Video content hosting and streaming
  • Analytics and performance monitoring
  • Customer support services

These services have their own privacy policies and handling of personal data.

Chat and Messaging Data

When you use our chat and messaging features, we handle your data as follows:

Data We Collect

For chat functionality, we collect:

  • Message content exchanged between users
  • Date of birth (required once for age verification to access private chat)
  • Block and report records for user safety
  • Timestamps and metadata associated with messages

Data Retention

Chat data is handled with the following retention policies:

  • All chat messages are automatically deleted after 24 hours
  • We do not create long-term archives of chat messages
  • Deleted messages cannot be recovered by users or by Parroto
  • Report and moderation records may be retained for safety and compliance purposes
  • Date of birth is stored permanently as it can only be set once

Data Protection

We protect your chat data through:

  • Private messages are only accessible to conversation participants
  • We do not monitor, read, or analyze private messages unless a report is submitted
  • Chat data is not used for advertising or shared with third parties
  • Chat data is transmitted securely using encryption in transit

Protection of Minors

We take the protection of minors seriously:

  • Users must be at least 13 years old to access private chat features
  • Age verification via date of birth is required before accessing chat
  • We comply with COPPA and other applicable child protection regulations
  • Users can report inappropriate behavior involving minors for immediate review

Voice Chat Data

When you use our Voice Chat feature to practice English speaking with other users, we handle your data as follows:

Audio Data

Voice communication in Voice Chat is handled with strict privacy:

  • Voice calls are transmitted peer-to-peer using WebRTC technology — audio streams are not routed through or stored on our servers
  • We do not record, store, or monitor voice conversations
  • Audio data exists only during the live call and is not retained afterward
  • Microphone access requires explicit browser permission that you can revoke at any time

Matching Data

To connect you with conversation partners, we process:

  • Your selected English proficiency level (CEFR-based)
  • Topics of interest you optionally select before joining
  • Online status and queue position (temporary, not stored)
  • This matching data is used in real-time only and is not stored permanently

Personal Information

Voice Chat requires the following personal information:

  • Date of birth — required once for age verification (users must be 13+), stored permanently and cannot be changed
  • Gender — collected once for matching purposes, stored permanently and cannot be changed
  • Display name and profile picture are visible to your conversation partner during calls

In-Call Text Messages

Text messages sent during voice calls are handled as follows:

  • Messages are transmitted in real-time and exist only for the duration of the call
  • Messages are not stored on our servers after the call ends
  • Message content is not monitored or analyzed unless a report is submitted

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Export your learning progress data
  • Opt-out of marketing communications

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how we use it
  • Right to request deletion of your personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights
  • Right to designate an authorized agent to make requests on your behalf
  • Right to receive a copy of your personal information in a portable format

GDPR Data Protection Rights (EU)

If you are in the European Union, you have rights under the General Data Protection Regulation:

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (right to be forgotten)
  • Right to restrict processing of your data
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent, contract performance, legitimate interests, and legal obligations.

Contact Us

If you have any questions about our Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]